Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we cannot accept physical returns once a product has left our store; however, we are committed to ensuring you have a sweet experience and will offer a credit or replacement if your order does not meet our quality standards.
Inspect Your Order
Please check your cookies immediately upon arrival or pickup to ensure everything is fresh and correct.
Contact Support
If there is an issue with quality or damage, email our support team within 24 hours of receipt with your order number and a photo of the product.
Internal Review
Our kitchen management team will review your claim to determine if the issue was caused by a baking error or transit mishandling.
Resolution
Once approved, we will issue a digital gift card for the value of the item or arrange for a fresh replacement to be sent to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing