Frequently Asked Questions
Everything you need to know about your sweet treats.
How long do Crave Cookies stay fresh?
Our cookies are baked fresh daily without preservatives. They are best enjoyed within 3-4 days of arrival. To extend freshness, we recommend storing them in an airtight container or freezing them for up to one month.
Do you offer nationwide shipping?
Yes! We ship our cookies across the country. Orders are typically processed within 24-48 hours and shipped via expedited mail to ensure they arrive soft and delicious.
Are there options for people with food allergies?
While we offer some gluten-friendly options, please be aware that all our cookies are prepared in a kitchen that handles wheat, nuts, dairy, and eggs. Cross-contamination is possible.
Can I include a gift note with my order?
Absolutely! During the checkout process, you will see a 'Gift Message' field. We will print your personalized note on a premium card and include it inside the box.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrived damaged or if there was an error, please contact our support team within 24 hours for a replacement or refund.
How should I reheat my cookies?
For that 'straight from the oven' experience, we recommend heating your cookies in a microwave for 10-15 seconds or in a 350°F oven for 2-3 minutes until the chocolate is melty.